[owenphotographie]

Hi there! I just got a new hard drive and e-mailed you guys two days ago about getting my license back but have not heard back. So I'm down to notifying you through this forum option. Really love your stuff but need access to PP a.s.a.p.....

Thanks,
Owen

[Gary]

Hi, when you send an email to support@anthropics.com we have an instant automatic reply set up which gives you some help to most common problems, and it tells you how to get in touch to our live support address. You didn't get this reply so it sounds like it was trapped incorrectly by your spam filter.

If all else fails, another way to receive a reply from us is to send a private message to any of the anthropics people you see in the forums. If you do this you should come back to the forum to read our reply to you of course.

Gary
Anthropics Technology

[owenphotographie]

Hi again. Thanks for your reply. I did get an auto generated e-mail back from your company. But what I don't have is an e-mail regarding my actual PP license. I'm sure you get this all the time. Maybe, it would be good in the future to have some sort of system or procedure for previous license owners who for one reason or another lost their application, to retrieve their license back without depending on an e-mail back from Anthropics. This is very inconvenient from a customer perspective and the wait is kind of a pain. I may opt to purchase another license since I am in a crunch Good for your your pockets but not for me

owen

[admin]

Hi there,

We are currently working on a system for people to move their tokens around via a page on our website, so if you loose your token for any reason, you can disable it and generate a new one. For the moment, unfortunately, we have to do this process by hand, via email. If you are in a rush to get it running again and do have to buy it twice, we will happily refund your extra licence. Just send an email to support to get your license refunded. We can refund via paypal and worldpay. We have no desire to make money out of annoying people!

Tony

[jgiunta]

admin Wrote:Hi there,

We are currently working on a system for people to move their tokens around via a page on our website, so if you loose your token for any reason, you can disable it and generate a new one.  For the moment, unfortunately, we have to do this process by hand, via email.  If you are in a rush to get it running again and do have to buy it twice, we will happily refund your extra licence.  Just send an email to support to get your license refunded.   We can refund via paypal and worldpay.  We have no desire to make money out of annoying people!

Tony

Is this how we should handle getting a new token?

[admin]

If you want to get a new token send us an email as described, and we should respond to you within one working day. If that is too slow for you, buy it again, and we can cancel your old token and refund you for that one. Once we have the automatic system in place, we will let you know.

Tony

[owenphotographie]

Thanks for the reply. I've sent in my request for a refund. That's great to hear that there's work around the tokens....In the mean time, wanted to let you know that we've made it through our deadline and even the photo for the front cover of a local magazine!

[admin]

You can now transfer licenses to different computers without needing to email us. Simply use the following link:

http://www.portraitprofessional.com/licenses/

Tony

[owenphotographie]

hey guys...thanks so much! By the way, just as an update, I got my refund, and am still very happy with using my one license. Keep up the good work!!!

[cimpp]

Buy another license then get a refund? Is this the best that Portrait Professional can do with this problem? I have upgraded to the Studio 9 version and do I have to worry that when this happens again that I have to buy another license? I feel that I am working with a time bomb that I do not know when it is going to work or not. I do commercial work and not for a hobby. This is a very competitive field and you are only as good as your last shoot.