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Impossible to download the installation software

i have bought the uprage v15 .

i have upgrade my token , i can access to the licence page:


i see my product , my token , the link to download, 
but when i click on the link , i have a server error message: 

error 403 on firefox or 
this message on chrome: 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Message>Access Denied</Message>

Also, i can't download the "http://cloudfront.portraitprofessional.com/15.0.5/PortraitProStudioSetup64_fr.exe"

The support don't answer me, or wrong solution. 

See u 


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