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Impossible to download the installation software - Printable Version

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Impossible to download the installation software - birk - 10-21-2015

hi 

i have bought the uprage v15 .

i have upgrade my token , i can access to the licence page:

https://www.portraitprofessional.com/licenses/view/

i see my product , my token , the link to download, 
but when i click on the link , i have a server error message: 

error 403 on firefox or 
this message on chrome: 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>2EEDC42BF3471D92</RequestId>
<HostId>
qrxP8/WsidHNFCFdgLT76XASrZrEcRGYk6MyGXFUQYIbzRaU6s7Sw7T5WsQabzvb
</HostId>
</Error


Also, i can't download the "http://cloudfront.portraitprofessional.com/15.0.5/PortraitProStudioSetup64_fr.exe"

The support don't answer me, or wrong solution. 

See u 

Birk