[bhgm productions]

I have submitted a support ticket but thought i would ask here as well...

I have purchased PPS 12 and have upgraded to 12.2 and this on a freshly new created pc.

I am running:
windows 7 64bit version
Asus Z87 Sabertooth MOBO
Intel Core i7-4770k CPU @ 3.50Hz 3.50 GHz
32GB Corsair Vengeance RAM

The program opens, then i click the "Open Image" button, select an image (tried both JPG and NEF (Nikon RAW files) and the image starts opening and then crashes giving me this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PortraitProStudio.exe
Application Version: 12.2.0.9
Application Timestamp: 533df266
Fault Module Name: PortraitProStudio.exe
Fault Module Version: 12.2.0.9
Fault Module Timestamp: 533df266
Exception Code: c000001d
Exception Offset: 000000000055f2bd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: b562
Additional Information 2: b562ef84573d38e09d80e7c3fcc0ec2d
Additional Information 3: 7211
Additional Information 4: 7211333e072e560c192fc580f7302a8a

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=1...cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Anyone else have this problem by chance or know what this is?

Thanks for any help you might give for a fellow photo editor as i have clients that are waiting for a job that i have to use this program on and now in limbo!

Kai C.
BHGM Productions

[tebogan]

If you have not already tried it, I would remove / uninstall the program. Then go to the email that gave you the url to download and reinstall. If you do not have access to the email, you can go to:
http://www.portraitprofessional.com/licenses/

You should get a reply from someone on the trouble ticket side ASAP, but there may be a delay due to various holidays and the weekend is upon us.

[bhgm productions]

Thanks Tebogan.

I tried uninstall and restart pc and re-install the program all to no avail.

Now, i went to try the plugin for Adobe Photoshop and Lightroom (V4.4) after i set it up from tutorials ad it worked?
So, then just out of curiosity, i tried the stand alone again and...it works!

Not sure but i guess there was corruption with the plugin not being used from last install or something?

Anyways, it seems to work now and will update my ticket, thanks and happy easter!

[tebogan]

Glad that it worked for you.

Happy Easter to you and have fun with your PP program.