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+---- Thread: Crashing in pps 21.2? (/showthread.php?tid=3872)
Crashing in pps 21.2? - bhgm productions - 04-18-2014
I have submitted a support ticket but thought i would ask here as well...
I have purchased PPS 12 and have upgraded to 12.2 and this on a freshly new created pc.
I am running:
windows 7 64bit version
Asus Z87 Sabertooth MOBO
Intel Core i7-4770k CPU @ 3.50Hz 3.50 GHz
32GB Corsair Vengeance RAM
The program opens, then i click the "Open Image" button, select an image (tried both JPG and NEF (Nikon RAW files) and the image starts opening and then crashes giving me this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PortraitProStudio.exe
Application Version: 12.2.0.9
Application Timestamp: 533df266
Fault Module Name: PortraitProStudio.exe
Fault Module Version: 12.2.0.9
Fault Module Timestamp: 533df266
Exception Code: c000001d
Exception Offset: 000000000055f2bd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: b562
Additional Information 2: b562ef84573d38e09d80e7c3fcc0ec2d
Additional Information 3: 7211
Additional Information 4: 7211333e072e560c192fc580f7302a8a
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Anyone else have this problem by chance or know what this is?
Thanks for any help you might give for a fellow photo editor as i have clients that are waiting for a job that i have to use this program on and now in limbo!
Kai C.
BHGM Productions
RE: Crashing in pps 21.2? - tebogan - 04-18-2014
If you have not already tried it, I would remove / uninstall the program. Then go to the email that gave you the url to download and reinstall. If you do not have access to the email, you can go to:
http://www.portraitprofessional.com/licenses/
You should get a reply from someone on the trouble ticket side ASAP, but there may be a delay due to various holidays and the weekend is upon us.
RE: Crashing in pps 21.2? - bhgm productions - 04-19-2014
Thanks Tebogan.
I tried uninstall and restart pc and re-install the program all to no avail.
Now, i went to try the plugin for Adobe Photoshop and Lightroom (V4.4) after i set it up from tutorials ad it worked?
So, then just out of curiosity, i tried the stand alone again and...it works!
Not sure but i guess there was corruption with the plugin not being used from last install or something?
Anyways, it seems to work now and will update my ticket, thanks and happy easter!
RE: Crashing in pps 21.2? - tebogan - 04-19-2014
Glad that it worked for you.
Happy Easter to you and have fun with your PP program.