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PP Upgrade system FUBAR
Poston Photo Offline
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#1
02-28-2014, 10:55 PM
This is really messed up. I have PP V11 and upgraded to V12 and paid via paypal. Got the next email from Anthropics with 3 minutes with directions to upgrade. Went back to older emails and found my old activation code ( why they want this is beyond me..stupid if you ask me) and entered it where is was supposed to. I then dropped down to where is said to enter the upgrade activation code and did a copy n paste and it said token is already used. WTF!!!!!! someone is using my code after I had it 3 minutes or they passing out codes that are defective. Still no response with the ticket thing (which I cant stand..). Their contact phone number is useless "USELESS" No support what so ever, none! Sad Sad Sad Sad Sad Sad
 
AngAT Offline
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#2
03-06-2014, 06:09 PM
Hi Poston,

The reason we ask for your old activation token is because you would need to apply your upgrade token on your old activation token so that it is over-written and you are given new activation token. Rest assured that under no circumstance do we give out defective codes.

To follow up on a ticket, simply log on to the support ticket system here: http://www.portraitprofessional.com/supp...ket_submit, click on the ticket ID and post a new message.

Warm regards,
Angelique
 
breslow Offline
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#3
03-11-2014, 06:46 AM
I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.

The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.


 
Franklin Offline
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#4
03-12-2014, 07:31 AM (This post was last modified: 03-12-2014, 07:33 AM by Franklin.)
(03-11-2014, 06:46 AM)breslow Wrote: I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.

The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.

I have a Mac and just upgraded to version 12 Studio. I deleted version 11 after the update. Shut down and restarted, then went into PS CS5, brought up a photo and clicked on Portrait Pro plugin - and then was prompted to update the plug-in. Everything is running smooth. It is a little bit of jumping through hoops to put in proper activation codes and install, but managed to get it done.

I LIKE the new features and am getting the hang of little changes in how it works.





 
  


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