Hi Poston,
The reason we ask for your old activation token is because you would need to apply your upgrade token on your old activation token so that it is over-written and you are given new activation token. Rest assured that under no circumstance do we give out defective codes.
To follow up on a ticket, simply log on to the support ticket system here:
http://www.portraitprofessional.com/supp...ket_submit, click on the ticket ID and post a new message.
Warm regards,
Angelique
I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.
The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.
(03-11-2014, 06:46 AM)breslow Wrote: [ -> ]I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.
The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.
I have a Mac and just upgraded to version 12 Studio. I deleted version 11 after the update. Shut down and restarted, then went into PS CS5, brought up a photo and clicked on Portrait Pro plugin - and then was prompted to update the plug-in. Everything is running smooth. It is a little bit of jumping through hoops to put in proper activation codes and install, but managed to get it done.
I LIKE the new features and am getting the hang of little changes in how it works.