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Portrait Pro Forums > PortraitPro software > Frequently Asked Questions > Installing and upgrading > invalid license on third installation!!????? >

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invalid license on third installation!!?????
sturan123 Offline
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#1
08-19-2013, 10:29 AM (This post was last modified: 08-19-2013, 10:42 AM by sturan123.)
Getting really angry now. I have installed it two times becuase a computer crasch and it says Token has been used. When trying on Manual activation it says "The token entered has not been recognised" Well well....then I have to do a support ticket..... No, there is nowhere to enter a support ticket. When logged in at: http://studio.portraitprofessional.com/s...icket_main, all I can see is a list of "Your tickets" which is empty = O. There is no place to make a ticket????????? So, you got no email, I have bought a program that stops working after 2 installations, there is no possiblillities to make a support ticket. Am i forced to download a cracked version? Should this be the only way? I have a job to do within 3 hours and I guess this wont be fixed in time.

Thanks from an angry costumer Sad

WELL WELL... found it in the category 12. Other
Would be better if not hiding it.
 
tebogan Offline
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#2
08-19-2013, 11:11 AM
(08-19-2013, 10:29 AM)sturan123 Wrote: Getting really angry now. I have installed it two times becuase a computer crasch and it says Token has been used. When trying on Manual activation it says "The token entered has not been recognised" Well well....then I have to do a support ticket..... No, there is nowhere to enter a support ticket. When logged in at: http://studio.portraitprofessional.com/s...icket_main, all I can see is a list of "Your tickets" which is empty = O. There is no place to make a ticket????????? So, you got no email, I have bought a program that stops working after 2 installations, there is no possiblillities to make a support ticket. Am i forced to download a cracked version? Should this be the only way? I have a job to do within 3 hours and I guess this wont be fixed in time.

Thanks from an angry costumer Sad

WELL WELL... found it in the category 12. Other
Would be better if not hiding it.

So others will know. Enter a support ticket by following this link:

http://www.portraitprofessional.com/supp...ket_submit

Moderator
PortraitProfessional Forum


 
sturan123 Offline
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#3
08-19-2013, 11:28 AM
WOW!! must say I´m impressed by the super fast response Smile)) 3 minutes and it was resolved!!! So, now I am a happy customer again WinkBig Grin
 
  


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