+- Portrait Pro Forums (https://forum.portraitprofessional.com)
+-- Forum: PortraitPro software (https://forum.portraitprofessional.com/forumdisplay.php?fid=3)
+--- Forum: Frequently Asked Questions (https://forum.portraitprofessional.com/forumdisplay.php?fid=16)
+---- Forum: Installing and upgrading (https://forum.portraitprofessional.com/forumdisplay.php?fid=17)
+---- Thread: invalid license on third installation!!????? (/showthread.php?tid=3532)
invalid license on third installation!!????? - sturan123 - 08-19-2013
Getting really angry now. I have installed it two times becuase a computer crasch and it says Token has been used. When trying on Manual activation it says "The token entered has not been recognised" Well well....then I have to do a support ticket..... No, there is nowhere to enter a support ticket. When logged in at: http://studio.portraitprofessional.com/support/?page=ticket_main, all I can see is a list of "Your tickets" which is empty = O. There is no place to make a ticket????????? So, you got no email, I have bought a program that stops working after 2 installations, there is no possiblillities to make a support ticket. Am i forced to download a cracked version? Should this be the only way? I have a job to do within 3 hours and I guess this wont be fixed in time.
Thanks from an angry costumer
WELL WELL... found it in the category 12. Other
Would be better if not hiding it.
RE: invalid license on third installation!!????? - tebogan - 08-19-2013
(08-19-2013, 10:29 AM)sturan123 Wrote: Getting really angry now. I have installed it two times becuase a computer crasch and it says Token has been used. When trying on Manual activation it says "The token entered has not been recognised" Well well....then I have to do a support ticket..... No, there is nowhere to enter a support ticket. When logged in at: http://studio.portraitprofessional.com/support/?page=ticket_main, all I can see is a list of "Your tickets" which is empty = O. There is no place to make a ticket????????? So, you got no email, I have bought a program that stops working after 2 installations, there is no possiblillities to make a support ticket. Am i forced to download a cracked version? Should this be the only way? I have a job to do within 3 hours and I guess this wont be fixed in time.
Thanks from an angry costumer
WELL WELL... found it in the category 12. Other
Would be better if not hiding it.
So others will know. Enter a support ticket by following this link:
http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit
RE: invalid license on third installation!!????? - sturan123 - 08-19-2013
WOW!! must say I´m impressed by the super fast response
)) 3 minutes and it was resolved!!! So, now I am a happy customer again 
