[williamting]

First check to see if all the Portrait Improving Sliders are switched to "On". If they are already "On", I suppose you just reinstall the software as the easiest way out. From my years of experience on PP, I have never encountered any problem near to what you described above.
Perhaps you wait for a few more days to see if anyone has bright ideas or perhaps you open a ticket with support. http://www.portraitprofessional.com/supp...icket_main