[Gary]

Yes there is some support at weekends but they either didn't know how to fix your problem, or they didn't have time and were busy supporting other people.

Until Wednesday this week some of the support people are needed to support the extra customers we see at an exhibition we are demonstrating at, so this will cause some extra delays in support.

Please don't worry, if you have paid us twice we will refund one of the payments. Please wait for the support people to help.

regards,
Gary