03-07-2011, 03:14 PM
Out of curiosity, is there any customer support available on weekends? I opened a support ticket Friday afternoon, Eastern Standard Time. Got a couple responses, but no resolution. Now, it's Monday morning, Eastern Standard Time, and I've STILL not gotten a response or resolution. My current support ticket number is 49847.
Here's my issue:
Message posted by Kathy at Friday, March 04, 2011 12:41:55 PM
Just sent another support ticket a few minutes ago about having a problem with my payment. Now I've got confirmation from Paypal that my account was charged twice. Please refund one payment!!
Thanks,
Kathy
Message posted by Julia at Friday, March 04, 2011 1:16:33 PM
Hi Kathy,
As per my last message, there is currently an issuing with paypal. I cannot find any transactions from you using your name and email address. Please let me know if you have received transaction IDs from paypal and what they are, then I will be able to find generate you a license and refund one of the payments.
Warm regards,
Julia
Anthropics Technology
Message posted by Kathy at Friday, March 04, 2011 1:21:35 PM
1st id is xxxxxxxxxxxxxxxxx. The other is xxxxxxxxxxxxxxxxx. Thanks for your help Julia!
Message posted by Kathy at Friday, March 04, 2011 8:46:29 PM
Just wondering if this is being worked on, or if there's still a problem with paypal on your end, or if you've had any success with finding my transaction ID's? I'd like to be able to use the program over the weekend, as I have several projects I'm working on.
Thanks
Kathy
Message posted by Kathy at Monday, March 07, 2011 8:46:19 AM
Good morning. May I please have a license and refund of one of my double payments?
Thanks,
Kathy
I'd REALLY appreciate someone getting back to me. I'm beyond frustrated, and am ready to give up on the program entirely and just ask for a full refund of both payments if this is what I can expect from customer support.
~Kathy
Here's my issue:
Message posted by Kathy at Friday, March 04, 2011 12:41:55 PM
Just sent another support ticket a few minutes ago about having a problem with my payment. Now I've got confirmation from Paypal that my account was charged twice. Please refund one payment!!
Thanks,
Kathy
Message posted by Julia at Friday, March 04, 2011 1:16:33 PM
Hi Kathy,
As per my last message, there is currently an issuing with paypal. I cannot find any transactions from you using your name and email address. Please let me know if you have received transaction IDs from paypal and what they are, then I will be able to find generate you a license and refund one of the payments.
Warm regards,
Julia
Anthropics Technology
Message posted by Kathy at Friday, March 04, 2011 1:21:35 PM
1st id is xxxxxxxxxxxxxxxxx. The other is xxxxxxxxxxxxxxxxx. Thanks for your help Julia!
Message posted by Kathy at Friday, March 04, 2011 8:46:29 PM
Just wondering if this is being worked on, or if there's still a problem with paypal on your end, or if you've had any success with finding my transaction ID's? I'd like to be able to use the program over the weekend, as I have several projects I'm working on.
Thanks
Kathy
Message posted by Kathy at Monday, March 07, 2011 8:46:19 AM
Good morning. May I please have a license and refund of one of my double payments?
Thanks,
Kathy
I'd REALLY appreciate someone getting back to me. I'm beyond frustrated, and am ready to give up on the program entirely and just ask for a full refund of both payments if this is what I can expect from customer support.
~Kathy