[KirstenMary]

KirstenMary Wrote:I am *not* a happy camper right now.  First of all, I received several emails telling me how LUCKY I was to be eligible for the free v.10 upgrade only to find that I had to pay for it.  Yay me.  No biggie - were I not to get this message.  I am an instant gratification kind of a gal, so add that to paying to a product that I had been being emailed about for months that should have been free (according to all the emails), and well, I am quite irritated.  Here is the message:

"The token is for the version upgrade, so it cannot be upgraded."  

Um, hello?  I have V.9.  My card has already been charged...for a version that was supposed to be free.

But whatever.  If it actually *worked* when I *paid* for it, I wouldn't be so grouchy.  

Help, please.

Love,

A loyal, but REALLY PO'd customer

I should also add that I opened a ticket on this, so hopefully I will hear back soon. To the admins, I am sorry for my tone. I really wanted the code to work. I love the program, and when the code didn't work, I was very disappointed.

Anyway, here's what I did. I selected my current version - Studio v.9. I was told I could upgrade to Studio v.10 for $29.95 - which I did. I paid, it went though, and I got the code. When I entered the code for the download, I received the above message. Please help.

Thanks so much.

After a night's sleep and finally being away from my three screaming kids, I'm not so PO'd - I'm just really bummed.