03-16-2018, 05:17 PM
Hi all, I've had the exact same problem on version 17 with a MacBook Pro. The exchange with the support has been going on for two months now. Appart from asking for more and more screen captures and useless copy paste answers the support team has been more than useless. I've tried reaching out to the mother ship but Anthropics doesn't answer the phone nor reply back.
I have tried every possible combination of color space on my source pictures as well as inside the preference color tab of portrait pro. Nothing works. Even worse, if you create a custom color background (in my case RBG 185,185,185) it will come back wrong in photoshop.
I'm sorry to say but considering the amount of money spent on license renewal we should be getting our money's worth. I urge each and every one that read this forum to put as much pressure on anthropics to resolve this issue.
I have tried every possible combination of color space on my source pictures as well as inside the preference color tab of portrait pro. Nothing works. Even worse, if you create a custom color background (in my case RBG 185,185,185) it will come back wrong in photoshop.
I'm sorry to say but considering the amount of money spent on license renewal we should be getting our money's worth. I urge each and every one that read this forum to put as much pressure on anthropics to resolve this issue.