01-21-2017, 06:08 PM
Did you figure this out? I have sent like 5 messages to their support and get no answers. I got a new computer and it says my token number is already in use and I saw the question/answer that you have to deactivate the token/license number so you can then reactivate it on new computer. it is very frustrating. I am about to report them to the better business bureau. grrrr