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Update problem
chijeff Offline
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#1
05-13-2011, 08:11 PM
I downloaded version 10.2 update, but get an error message when trying to install. I have attached the error message, but basically it says that it cannot register ppthumbs.dll. After several tries, I clicked on 'ignore' and the install finished. Unfortuntaely when I try to launch PP 10.2 it asks for my v10 token again, but when I enter it I am told it has already been used. Why do I have to re-enter a used token, only to have it denied?!?!


Attached Files
.pdf   error.pdf (Size: 885.34 KB / Downloads: 3)
 
Roscoe Offline
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#2
05-14-2011, 02:37 AM
The token is a one-use item. Lodge a support ticket and Anthropics will fix you up.
 
Leo Offline
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#3
05-16-2011, 12:16 PM
Hi,

Chijeff, I have sent you a private message regarding a completely fresh reinstall.

Warm regards,
Leo
Anthropics Technology
 
  


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