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+--- Thread: Update problem (/showthread.php?tid=1088)
Update problem - chijeff - 05-13-2011
I downloaded version 10.2 update, but get an error message when trying to install. I have attached the error message, but basically it says that it cannot register ppthumbs.dll. After several tries, I clicked on 'ignore' and the install finished. Unfortuntaely when I try to launch PP 10.2 it asks for my v10 token again, but when I enter it I am told it has already been used. Why do I have to re-enter a used token, only to have it denied?!?!
RE: Update problem - Roscoe - 05-14-2011
The token is a one-use item. Lodge a support ticket and Anthropics will fix you up.
RE: Update problem - Leo - 05-16-2011
Hi,
Chijeff, I have sent you a private message regarding a completely fresh reinstall.
Warm regards,
Leo
Anthropics Technology