[mprizant]

    So I've had this software for a long time now, and I haven't had much need to use it until now although I've used it sporadically for over a year now. I'm very familiar with the interface, and I've upgraded to version 10.8 for the Mac, running on Snow Leopard. The problem I'm experiencing has happened in ALL of the iterations of this product, which is a huge reason why I haven't used it. I have reinstalled the product several times and have gone through several major upgrades.

I have included an example of the problem I'm experiencing. Now it's happening since the 10.8 upgrade today on every, single, image. I am not using any strange or exotic settings, just the normal presets that come with the product. Look specifically at the mouth area and let me know if this doubling affect is an 'undocumented feature' or something you have a fix for.

BTW, I would have put this in the support ticket forums, but despite the fact that I've registered three separate user IDs I cannot create a ticket. Is this also normal behavior for your support system?

Sincerely,

Your extremely frustrated and out of patience customer.