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Upgraded to V11, and now PP crashes when trying to find a face
#4
(11-26-2012, 02:47 PM)dcyphert Wrote:
(11-25-2012, 04:05 PM)Bon Wrote: I am in a real crunch, and have submitted tickets with no response. I have a deadline of Tuesday, and have upgraded to V11 three days ago.

If an image has a large face in it, there is no problem. Everything works normally. But I have many images of a model near a waterfall, and it is a full body shot. PP is not recognizing the face, and will quit unexpectedly and returns me to LR4. It leaves a message in PP that said that it's windows closed unexpectedly, and sends a long error report to apple.

There is not even an option to put the markers on the face myself, and I've not found a way to go back to a prior version of PP. I have so much to do before Tuesday...can anyone help? Is there a setting to let me identify the face myself?

I have the latest OS on an iMac.

I'm in the same boat...just upgraded to 64 bit version 11 and it won't even open a new .JPG file...just crashes and I'm under a deadline too. Are the techs on vacation?...nobody responding to ticket. I realize it was Thanksgiving weekend in the US but thought they were based in England.

I found that if I just open the application without trying to open an image, you can set the preference that automatically looks for a face to off. Then it works like it did in the previous version, (only better). I received an answer to my ticket last evening which told me to delete every old version and reinstall the new version. When I did that, all my presets were lost forever, and it did not resolve the issue. This morning I received a notice that it is a "known issue" and they told me about the work around I figured out myself. So..now all my presets are gone, which really stinks.


 
  


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RE: Upgraded to V11, and now PP crashes when trying to find a face - Bon - 11-26-2012, 03:02 PM

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