01-10-2012, 08:33 PM
1. I attempted to purchase via my Visa card
1a. I tried three times, making sure all information was correct
1b. The system rejected it
1c. I got a call from my bank. They said that they got a warning about my Visa card use. They then verified I was using the correct information, and that the purchase was being blocked by Anthropics.
2. I set up my paypal account.
2a. I continued the purchase via the paypal account.
2b. PayPal sent the money (I have the receipt)
2c. The PortraiProfessional was downloaded, and installed.
3. I did not get a "Token" to activate the software with.
3a. I went to the support page.
3b. It said to put in my email, and it would send me my token.
3c. Instead it said I had not account and did not purchase the software.
4. I called the contact phone number.
4a. I talked to a voice mail, and left my messages.
4b. The voice mail told me to use the support page.
5. I have looked and looked for a solution.
5a. I have sent emails.
5b. I have no response back from them
6. I am not sure this is such a great company if they have such poor support system(s) in place.
6a. If between now and the time I get this "fixed" by them... If, I say, I find another comparable product... I will have paypal get my money back, cancel this order and go with the other....
waiting...... that which I really don't have time to do... hence the reason for the purchase via the internet.
Does anyone have a solution, or suggestion other then the one I just gave?
thank you
keith
1a. I tried three times, making sure all information was correct
1b. The system rejected it
1c. I got a call from my bank. They said that they got a warning about my Visa card use. They then verified I was using the correct information, and that the purchase was being blocked by Anthropics.
2. I set up my paypal account.
2a. I continued the purchase via the paypal account.
2b. PayPal sent the money (I have the receipt)
2c. The PortraiProfessional was downloaded, and installed.
3. I did not get a "Token" to activate the software with.
3a. I went to the support page.
3b. It said to put in my email, and it would send me my token.
3c. Instead it said I had not account and did not purchase the software.
4. I called the contact phone number.
4a. I talked to a voice mail, and left my messages.
4b. The voice mail told me to use the support page.
5. I have looked and looked for a solution.
5a. I have sent emails.
5b. I have no response back from them
6. I am not sure this is such a great company if they have such poor support system(s) in place.
6a. If between now and the time I get this "fixed" by them... If, I say, I find another comparable product... I will have paypal get my money back, cancel this order and go with the other....
waiting...... that which I really don't have time to do... hence the reason for the purchase via the internet.
Does anyone have a solution, or suggestion other then the one I just gave?
thank you
keith