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Portrait Pro Forums > PortraitPro software > Frequently Asked Questions > Installing and upgrading > My Token number is already taken?? >

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My Token number is already taken??
shelly zaehringer Offline
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#1
08-31-2010, 03:59 AM
I just bought Portrait Professioanl 2 weeks ago. I love the program..its very addictive. My hard drive was full so I uninstalled some programs and one of them was the trial version of Portrait Professional. When I went to use the full version it said my token was already used. I have tried everything..plus I have sent support several tickets. Could someone please help me! I need this back up and running.

Thank You
 
Leo Offline
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#2
08-31-2010, 10:13 AM
Hi Shelly,

Your PP software will ask for its key again if your computer's system fingerprint changes. This is usually caused by a major change on your computer such as reformatting. If your activation is coming up as used when you enter it, you need to open a support ticket as you have done. We make every effort to reply to tickets within 24 hours. Your ticket has been replied to and if you try your token again now you will be able to reinstall.

Warm regards,
Leo
Anthropics Technology
 
  


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