[jaysamuel]

I opened my PP Studio 10 64 bit. I went to check for updates and directed to a page to purchase PP 11. I was given a token number. However, when I input the activation token number (provided in the email), I am getting a message Token Already Upgraded. So I went back and provided activiation token's from past upgrades. What am I missing here? Thank you
Jay

[tebogan]

Follow the link:

http://www.portraitprofessional.com/supp...ket_submit

and submit a support ticket. Someone will be able to assist you from there.

[jknights]

(04-26-2013, 05:11 AM)tebogan Wrote: Follow the link:

http://www.portraitprofessional.com/supp...ket_submit

and submit a support ticket. Someone will be able to assist you from there.

I do think that the telephone support should be better than it is.
I phoned today as I had a similar problem only to be told by voicemail that I should send in a Support Request. Also there is no way to put an attachment on a Support Request so you cant see what I am talking about in the SR.


If I take the time to phone you then you should at least allow customers to talk to a 'warm body' and get some support rather than a recorded message.
It is basic customer service.

[Arjun]

Hi jknights,

I am afraid due to the price of the software, we are unable to provide telephone support. I understand this can be frustrating but at this time a telephone support system is beyond our means. Our official response time to support tickets is 48 hours. As you can see we usually reply a lot faster than this, but as our offices are based in London, we work to UK office hours, Monday to Friday, 9am to 6pm.

Arjun