• ¡Welcome to the PortraitPro Forum!
  • Portrait Professional is now PortraitPro!
Hello There, Guest! Login Register

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Upgrade purchase and token confusion
I just purchased the upgrade from PP Studio 8 to 9 but I am unable to download and apply proper license/token. I follow the instructions and insert the token of the existing PP 8, but I get an error message -apparently I inserted the wrong token -but that is the only token my license lists along with old v 6.1 PP versions.

I have sent a message to support, so I'm not asking for a solution here. I'm simply pointing out that PP upgrading method is the most frustrating and confusing that I have ever used with any product. You would be challenged to make it any worse.

Here is how it should be done:

1 You type in your contact information and your current license/token number and PP database verifies that you are a license owner. You now type in the code you received after making your upgrade purchase.
2 You download your program.
3 Then you activate it.

No, this is not how it works at this point.

Messages In This Thread
Upgrade purchase and token confusion - Dan ST - 02-14-2010, 08:15 AM

Forum Jump:

1 Guest(s)