01-07-2013, 04:32 PM
Hi RaceDog,
It seems that this may be an issue with multiple instances of Face Sculpt changing the areas selected. Can you tell us if this was the first face you edited in this image or one of many? If possible can you send us an example to support1234@anthropics.com and mark it for Arjun. If you could go to File> Save as Session and send us the resulting file, it would be invaluable in finding out the cause and resolution to this problem.
Sorry that this has affected your use of Portrait Professional, we're looking into it and will hopefully resolve the issue in an upcoming update. As William mentioned, a workaround for this is to disable eye controls and it should remove the "ghost" eye.
Apologies again and we'll keep you updated on the resolution.
Arjun
It seems that this may be an issue with multiple instances of Face Sculpt changing the areas selected. Can you tell us if this was the first face you edited in this image or one of many? If possible can you send us an example to support1234@anthropics.com and mark it for Arjun. If you could go to File> Save as Session and send us the resulting file, it would be invaluable in finding out the cause and resolution to this problem.
Sorry that this has affected your use of Portrait Professional, we're looking into it and will hopefully resolve the issue in an upcoming update. As William mentioned, a workaround for this is to disable eye controls and it should remove the "ghost" eye.
Apologies again and we'll keep you updated on the resolution.
Arjun
Anthropics Technology Ltd.