[m0xx0m2]

(11-07-2012, 01:53 AM)tebogan Wrote:

(11-06-2012, 07:27 PM)santy4ever Wrote: Hy my name is Cosmin .....i was buy a Portrait Professional Studio 9 licence.....my windows was crush an I get a new one ....now when i try to put the token it sey me that is use by another pc....what can i do ?? Please send me a message with what can i do with this license....i will ghive you more information about it where i was buyin it. thanks sorry my english

Please open a service ticket at:

http://www.portraitprofessional.com/supp...ket_submit

Someone will assist you from there.

I had the same problem. My computer crashed and data was unrecoverable so it was sent to the recycling depot. I tried installing PP Studio on my new machine but was unsuccessful. After contacting support I was informed that I should remove PP from my old computer before being allowed to install on the new computer - no mention about how I was to do this. Eventually after further emails I was told that my token had been re-activated and I was able to re-install. The whole incident was frustrating and time consuming. PP needs to better address this type of problem.