[Arjun]

Hi,

Eliot73 - You should have a response to your issue now. If you did not receive a mail informing you of the response, you can view it by logging into our support system and viewing your open tickets.

trebor522002 - Unfortunately we cannot prevent mail providers from incorrectly marking our mails as Spam. I double checked your support ticket as well and it appears that Emma has responded to you.

Please let us know if we can provide further assistance.