11-27-2012, 01:19 PM
Hi all,
Thank you kindly for sending those images over Bonnie, they'll be invaluable in diagnosing and fixing this problem. We should be able to get a fixed build to everyone very soon.
Dcyphert, you don't have to install the Standard Edition before the Studio 64 installation. All of the installers are standalone and should provide a complete installation. I've taken a look at your ticket and my colleague Emma has added more activations to your license and replied so that you can activate again. Can you tell us if the request for re-activation is occurring on both the machines you're using or just the one? Please reactivate that machine and let us know if it happens again. Once we see which fingerprints are switching, we'll be able to provide a permanent fix for you.
Once again apologies for the issues that you're all experiencing, we're working very hard to resolve them and get the best possible version of Portrait Professional in your hands as soon as possible.
Arjun
Thank you kindly for sending those images over Bonnie, they'll be invaluable in diagnosing and fixing this problem. We should be able to get a fixed build to everyone very soon.
Dcyphert, you don't have to install the Standard Edition before the Studio 64 installation. All of the installers are standalone and should provide a complete installation. I've taken a look at your ticket and my colleague Emma has added more activations to your license and replied so that you can activate again. Can you tell us if the request for re-activation is occurring on both the machines you're using or just the one? Please reactivate that machine and let us know if it happens again. Once we see which fingerprints are switching, we'll be able to provide a permanent fix for you.
Once again apologies for the issues that you're all experiencing, we're working very hard to resolve them and get the best possible version of Portrait Professional in your hands as soon as possible.
Arjun
Anthropics Technology Ltd.