[Skids]

(10-29-2012, 12:55 AM)cville-gal Wrote: I recently purchased PP (yesterday). I edited 94 images from a recent photo shoot. Several images had a strange result. I used the exact same settings as I saved my sliders so that I would not have to set it for each image.

original image


edited using PP


I know 7 out of 94 images doesn't sound like much but truly these are the ones the client wanted the most. Why would the others turn out fine and 7 didn't with exactly the same result. I will include one other example.

Original:


Edited with PP:


Any ideas what in the world happened? FYI mostly I was trying to remove acne and pimples (no face, lip, eyes shape changes etc.)

p.s. I just completed another 41 and 12 of those images did the same thing but with a different person in the portrait. Any ideas on some reason it's doing this?

support information:
Application: Portrait Professional Studio
Edition: Studio Edition
Product code: PPmaxL-F-en-v11.0.31 / ZRaw-v1.2
Fingerprint: MB0V444WP92VGCS96XKLNES2
Platform: Windows
Operating System: Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition1 64-bit (6.1.7601) Service Pack 1
Language: 1033
Computer Name: MININT-GI9HASC
Processor: Intel® Core™ i5-2520M CPU @ 2.50GHz
Number of Physical Processors: 1
Bios: Default System BIOS
Bios Release Date: 20110710
System Model: Latitude E5520
System Manufacturer: Dell Inc.
Memory: 4096 MB
Free Disk Space on Boot Partition: 250023165952 Bytes
FreePhysicalMemory: 6170272 KB
FreeSpaceInPagingFiles: 8283068 KB
FreeVirtualMemory: 14446340 KB
Current Date/Time: 30/10/2012, 9:9:6

Hi

What format is the picture in when you import it into PP? RAW, JPG, TIF etc?

Also are they opened in full PP or a plugin in from photoshop for example?

Just wondering if it might be an unusual format that PP cannot cope with

Just a guess