10-31-2012, 11:20 AM
Hi Tebogan,
I understand this can be frustrating but please can I remind you that our official response time to support queries is 48 hours. As you can see we usually reply a lot faster than this, but please be aware our offices are based in London and we work to UK office hours.
We have received your email and that is the best way for us to correspond, as I will need to check your license details I cannot post certain information about your license on a public forum.
Warm regards, Emma.
I understand this can be frustrating but please can I remind you that our official response time to support queries is 48 hours. As you can see we usually reply a lot faster than this, but please be aware our offices are based in London and we work to UK office hours.
We have received your email and that is the best way for us to correspond, as I will need to check your license details I cannot post certain information about your license on a public forum.
Warm regards, Emma.