10-18-2012, 05:12 PM
Hi Lucas,
Sorry for the delay in response, but could you please send us a saved session of the problem occurring that will allow us to identify and fix the issue? You can do this by following the steps below:
1. Use Portrait Professional to recreate the problem occurring.
2. Go to File> Save as Session and save out a .pp file.
3. Can you send us this file to support1234@anthropics.com and mark it for Arjun.
I'll then take an immediate look and see if I can recreate it and pass it on to the developers to resolve the problem. Can you also try to reduce the Slider for Tan (located under Skin Coloring) to zero and see if that's causing the problem?
Thanks for reporting the problem, we'll get to fixing it as soon as possible.
Arjun
Sorry for the delay in response, but could you please send us a saved session of the problem occurring that will allow us to identify and fix the issue? You can do this by following the steps below:
1. Use Portrait Professional to recreate the problem occurring.
2. Go to File> Save as Session and save out a .pp file.
3. Can you send us this file to support1234@anthropics.com and mark it for Arjun.
I'll then take an immediate look and see if I can recreate it and pass it on to the developers to resolve the problem. Can you also try to reduce the Slider for Tan (located under Skin Coloring) to zero and see if that's causing the problem?
Thanks for reporting the problem, we'll get to fixing it as soon as possible.
Arjun
Anthropics Technology Ltd.