10-03-2012, 11:26 AM
Hello Linehan Photography,
Apologies for the delay in response. Would it be possible for you to check the Hair Area, as this may be the cause of the greyness? To do this go to Hair Controls and select View/Edit Hair area. Check to see if the area selected as hair isn't extended beyond the hair. If the hair area is correct, would it be possible for you to send us a session file exhibiting the problem to support1234@anthropics.com and mark it for Arjun. If the file is too large to send over mail, we'd recommend using the free http://www.dropcanvas.com to send it to us.
Please let us know if this is he case or not and we'll do what we can to help.
Arjun
Apologies for the delay in response. Would it be possible for you to check the Hair Area, as this may be the cause of the greyness? To do this go to Hair Controls and select View/Edit Hair area. Check to see if the area selected as hair isn't extended beyond the hair. If the hair area is correct, would it be possible for you to send us a session file exhibiting the problem to support1234@anthropics.com and mark it for Arjun. If the file is too large to send over mail, we'd recommend using the free http://www.dropcanvas.com to send it to us.
Please let us know if this is he case or not and we'll do what we can to help.
Arjun
Anthropics Technology Ltd.