[williamting]

(02-06-2012, 01:20 AM)Alienjones Wrote: No support, just a load of "answers" someone thought might fit a situation they imagined might occur. I opened a ticket and now what? That was 3 days ago. Given the time difference It looks like being a week before they what? answer? How can they answer me? They don't know who I am, just a name invented for Internet conversations.

All these are valid good questions. So, since you know all the questions, did you help them to help you by providing them the information as to who you are, eg, tell them your registered name and token? I am sure that if they have a way to validate you as a customer, they will be more than happy to help you. How about if you put yourself in their shoes? Do you think they will spend time responding to unsolicited e-mail asking them for help?