12-23-2011, 02:10 AM
Did you submit your query via their support page by opening a ticket? http://www.portraitprofessional.com/support/?page=login
I know that the only way to check your reply is to log in back to the support page and look at your support ticket.
PP send e-mail to the e-mail address when you first purchase the license. If that address had changed, you will not receive any notification except via their support page. They can't change that initial address. This is what they said:
quote: please remember that the license you purchased is a legal document and, as such, cannot have details changed. Should you need to contact support, please include the original purchase details so that we can check your license.
unquote
I know that the only way to check your reply is to log in back to the support page and look at your support ticket.
PP send e-mail to the e-mail address when you first purchase the license. If that address had changed, you will not receive any notification except via their support page. They can't change that initial address. This is what they said:
quote: please remember that the license you purchased is a legal document and, as such, cannot have details changed. Should you need to contact support, please include the original purchase details so that we can check your license.
unquote