12-12-2011, 11:24 AM
I purchased v9 Studio about a year ago.
My software tells me that I'm using v9.8 and that there is a v10.6 available for trial or purchase.
I buy the upgrade.
I try to upgrade the software.
It tells me that my original serial/token/license that I've been using for v9 is actually a serial/token/license for v10 and I'm denied access to a v10 download.
Excuse me?
If when I bought v9 and it was future compatible (i.e., it was really a license for v10), how about providing a download link for the software and refunding my upgrade fee?
If this is an error, and I just paid for an upgrade, how about looking at your upgrade work flow and try to understand what went wrong?
And where can I get a link to download version 10 that I just paid for?
Also, the upgrade that I just purchased is good for v11. Really? I mean "really" good for v11 or does that mean no, not really, sorry chap...we've goofed. Again.
rrrrrr.....
My software tells me that I'm using v9.8 and that there is a v10.6 available for trial or purchase.
I buy the upgrade.
I try to upgrade the software.
It tells me that my original serial/token/license that I've been using for v9 is actually a serial/token/license for v10 and I'm denied access to a v10 download.
Excuse me?
If when I bought v9 and it was future compatible (i.e., it was really a license for v10), how about providing a download link for the software and refunding my upgrade fee?
If this is an error, and I just paid for an upgrade, how about looking at your upgrade work flow and try to understand what went wrong?
And where can I get a link to download version 10 that I just paid for?
Also, the upgrade that I just purchased is good for v11. Really? I mean "really" good for v11 or does that mean no, not really, sorry chap...we've goofed. Again.
rrrrrr.....