10-25-2011, 10:10 AM
Hello Journeyman,
I've taken a look at your response and the support ticket you've created. Have you tried our fix of running all the applications from the same drive? Also I noticed you mentioned that they were originally on the same drive. Did you install PP and then move the folder? If so this is likely the cause of your troubles. Once the plugin has been installed, if you move any of the executables, this will probably cause issues. Please completely remove Portrait Professional and reinstall it to the same drive as your other executable. Then also reinstall the plugin from Settings> Plugin> Run Plugin Installer.
Please let us know what happened with our suggestion. If you require another activation to reinstall Portrait Professional onto the same drive as your other programs, please ask support on your existing ticket.
Arjun
I've taken a look at your response and the support ticket you've created. Have you tried our fix of running all the applications from the same drive? Also I noticed you mentioned that they were originally on the same drive. Did you install PP and then move the folder? If so this is likely the cause of your troubles. Once the plugin has been installed, if you move any of the executables, this will probably cause issues. Please completely remove Portrait Professional and reinstall it to the same drive as your other executable. Then also reinstall the plugin from Settings> Plugin> Run Plugin Installer.
Please let us know what happened with our suggestion. If you require another activation to reinstall Portrait Professional onto the same drive as your other programs, please ask support on your existing ticket.
Arjun
Anthropics Technology Ltd.