02-13-2008, 05:02 PM
Hello George,
From what you said here and in our ticket support system I do think this must be down to something else wrong with your computer. Especially because Portrait Professional sometimes works and sometimes doesn't, and this randomness can't be down to Portrait Professional changing, but something else on your computer.
The best way forward is to re-install Windows. I know this sounds like a major thing to try and do, but I don't think we are going to fix this any other way.
regards,
Gary
Anthropics
From what you said here and in our ticket support system I do think this must be down to something else wrong with your computer. Especially because Portrait Professional sometimes works and sometimes doesn't, and this randomness can't be down to Portrait Professional changing, but something else on your computer.
The best way forward is to re-install Windows. I know this sounds like a major thing to try and do, but I don't think we are going to fix this any other way.
regards,
Gary
Anthropics