02-13-2008, 11:09 AM
Hi Roscoe,
When individual users are having problems it is often the case that we are spending time responding to them privately in our support ticket system. If the problem is very specific to one particular user's setup it's would create more confusion than help to publicly announce all the interim stages. If at the end of the process we discover any bugs or workaround in the software that would be helpful to our other users we will of course provide updates/help in the forums.
Tony
When individual users are having problems it is often the case that we are spending time responding to them privately in our support ticket system. If the problem is very specific to one particular user's setup it's would create more confusion than help to publicly announce all the interim stages. If at the end of the process we discover any bugs or workaround in the software that would be helpful to our other users we will of course provide updates/help in the forums.
Tony