ampitbullterrier Wrote:Ticket 57226: Can you please send me the info to coletteciciarelli@yahoo.com
Ticket 59513: I need you to send the token to coletteciciarelli@yahoo.com
Ticket 59930: Please send the token to coletteciciarelli@yahoo.com
Ticket 60011: I need the installation token and any info sent to
coletteciciarelli@yahoo.com
Ticket 60401: PLEASE reply to coletteciciarelli@yahoo.com
Ticket 60417: My contact email is coletteciciarelli@yahoo.com
So if there was a typo it was not on my part...
I've checked all of the above tickets, and you were logged into the ticket system as coletteciciarell@yahoo.com for all of them. This is why you did not get any replies by email. However if you login to the ticket system you can see all of the support teams replies to you (and I am not part of that team, but I have been trying to help anyway).
I can see that in each ticket you told us your correct email address, but that isn't how the ticket system works. Instead the support team add a reply to each ticket and the ticket system itself sends the email notifications automatically to the registered address.
We implemented the ticket system because email is so unreliable, so that it is possible for us to communicate with customers without relying on emails being received from us. In this case it has worked I think. However it means you have to login to the ticket system to see our replies.
I've just tried out the ticket system from the client-end (not the admin-end that I normally use), and I can see that it does not show you the email address you registered with. I think this is quite confusing, so I'll modify the ticket system to fix this.
regards,
Gary