08-07-2007, 04:04 PM
Hello Mike,
you raise a lot of different points but I'll try go go through them all:
Firstly, we have had a huge response to version 6 and I have spent most of my time handling customer support issues for the last few days, along with our new customer support person Leo. Sorry for the delays, but that is the reason you have had to wait.
We always reply to emails with an auto-responder email. If you don't get this email it has been blocked by your ISP, or is in your spam filter. This seems to be what has happened with your hotmail address. Some hotmail users get our emails, and other never do - its quite random it seems. I built our mailserver so I know that part is working.
Since about a week ago I implemented a support ticket system that does not require email to work in order for us to communicate. If you go to our support pages you will see how to contact us that way:
http://www.portraitprofessional.com/support/
Mike, you paid £44.95 for version 5 of Portrait Professional Max and about 2 weeks later we released version 6, which was the end result of a lot of time and money being spent on developing it by us so we had to increase the price to £49.95
we didn't want to overcharge recent customers so we offered this to you for £7.95 so the difference is only £2.50 - I know its not free but it is a very small amount.
regards,
Gary
Anthropics Technology
you raise a lot of different points but I'll try go go through them all:
Firstly, we have had a huge response to version 6 and I have spent most of my time handling customer support issues for the last few days, along with our new customer support person Leo. Sorry for the delays, but that is the reason you have had to wait.
We always reply to emails with an auto-responder email. If you don't get this email it has been blocked by your ISP, or is in your spam filter. This seems to be what has happened with your hotmail address. Some hotmail users get our emails, and other never do - its quite random it seems. I built our mailserver so I know that part is working.
Since about a week ago I implemented a support ticket system that does not require email to work in order for us to communicate. If you go to our support pages you will see how to contact us that way:
http://www.portraitprofessional.com/support/
Mike, you paid £44.95 for version 5 of Portrait Professional Max and about 2 weeks later we released version 6, which was the end result of a lot of time and money being spent on developing it by us so we had to increase the price to £49.95
we didn't want to overcharge recent customers so we offered this to you for £7.95 so the difference is only £2.50 - I know its not free but it is a very small amount.
regards,
Gary
Anthropics Technology