[Gary]

Hi, evey email gets an automatic reply, if you do not get the reply it is being blocked by your mailserver.

Have you tried going to
http://www.portraitprofessional.com/licenses/
to manage your license yourself?

Also, I have sent you a private message on the forums here giving you the contact details for me so I can help you with your token.

regards,
Gary
Anthropics Technology