05-15-2007, 05:02 PM
Hi,
the automatic response you show in your message looks like you requested a return receipt and then received that receipt correctly. This is not the automatic reply email that I have been mentioning in many of my emails. The automatic reply gives information to help you and an email address for contacting me.
It is hard to understand how it could be our mailserver at fault here. I set it up myself so I know exactly how it works. I think your mailserver was set up by somebody else, although I could be wrong. Are you sure there are no rules for rejecting emails that aren't formatted a particular way? For example the yahoo mailservers silently delete emails that don't follow certain rules such as having a valid reverse dns lookup entry for the sending ip address, and this caught me out for a short time after we upgraded our mailserver.
If our emails are received correctly to most mailservers, but get lost at a handful it seems, so this sounds exactly like those mailservers are silently rejecting our emails for some reason that is not obvious.
There was a small typo in your message, are you sure you tried sending an email to support@anthropics.com and sales@anthropics.com ? Could you try sending those emails again because I cannot find them on our server.
I will continue to look into this, but it is difficult when I am effectively debugging other peoples mailservers.
regards,
Gary
Anthropics Technology
the automatic response you show in your message looks like you requested a return receipt and then received that receipt correctly. This is not the automatic reply email that I have been mentioning in many of my emails. The automatic reply gives information to help you and an email address for contacting me.
It is hard to understand how it could be our mailserver at fault here. I set it up myself so I know exactly how it works. I think your mailserver was set up by somebody else, although I could be wrong. Are you sure there are no rules for rejecting emails that aren't formatted a particular way? For example the yahoo mailservers silently delete emails that don't follow certain rules such as having a valid reverse dns lookup entry for the sending ip address, and this caught me out for a short time after we upgraded our mailserver.
If our emails are received correctly to most mailservers, but get lost at a handful it seems, so this sounds exactly like those mailservers are silently rejecting our emails for some reason that is not obvious.
There was a small typo in your message, are you sure you tried sending an email to support@anthropics.com and sales@anthropics.com ? Could you try sending those emails again because I cannot find them on our server.
I will continue to look into this, but it is difficult when I am effectively debugging other peoples mailservers.
regards,
Gary
Anthropics Technology