04-04-2011, 06:23 PM
Hi Annie,
We are listening, although I'm not sure there's much we can do unfortunately. Out of all our users, no one else is having this particular problem, even with larger files and the vast majority of them have average PCs. If we had a business that sold cheap software only to people with super expensive work stations, we would be out of jobs a long time ago. If you've sent our support team your pictures and they work fine on our computers, it's something specific to your particular PC setup that is very unusual. The best course of action for you is probably to get a refund.
Tony
We are listening, although I'm not sure there's much we can do unfortunately. Out of all our users, no one else is having this particular problem, even with larger files and the vast majority of them have average PCs. If we had a business that sold cheap software only to people with super expensive work stations, we would be out of jobs a long time ago. If you've sent our support team your pictures and they work fine on our computers, it's something specific to your particular PC setup that is very unusual. The best course of action for you is probably to get a refund.
Tony