04-11-2007, 09:53 AM
Hi,
I have been working through both of the weekends you mention issuing tokens to people who email us wanting to re-install the software.
When you send an email to support@anthropics.com or support@portraitprofessional.com you will automatically receive a reply that tells you how to get in touch with a real person, and that is normally me. I will then send you a token and information on how to download the software.
If you don't get the automatic reply it will be because of spam protection at your mailbox. This seems to be a particular problem for yahoo, aol, and comcast email addresses although it will also depend on your personal settings. When this happens I try sending the same emails from various other email accounts until something gets through. Another way to contact us is with a private message in the forums.
regards,
Gary
Anthropics Technology
I have been working through both of the weekends you mention issuing tokens to people who email us wanting to re-install the software.
When you send an email to support@anthropics.com or support@portraitprofessional.com you will automatically receive a reply that tells you how to get in touch with a real person, and that is normally me. I will then send you a token and information on how to download the software.
If you don't get the automatic reply it will be because of spam protection at your mailbox. This seems to be a particular problem for yahoo, aol, and comcast email addresses although it will also depend on your personal settings. When this happens I try sending the same emails from various other email accounts until something gets through. Another way to contact us is with a private message in the forums.
regards,
Gary
Anthropics Technology