[karen]

Leo Wrote:Hi,

This is because you need to remove the version 9 plugin from Photoshop, if you open the Adobe, Photoshop file and open the plugin file and delete the Portrait Professional plugin PSFilterPPLauncher. Then run your version 10 and install the plugin.

Sorry you are frustrated, it is a very busy time for support and we are doing our best to get back to people as soon as possible.

Best regards,
Leo
Anthropics Technology

I've done what you wrote, but it doesn't work. Version 9 will still be launched instead of version 10. I did delete the plugin file, run version 10 and installed the plugin. I restarted PS5, but as I said before version 9 is all what I see.

Is that because it's a upgrade? I really like it if I get it worked :-)

Karen