[sguerreiro]

Gary Wrote:In that case the problem is something happening only on your Mac because that download was working for everybody else over the last few months.

I don't have a Mac where I am at the moment, so I can't look at this properly for you. However can you try running the plugin in Photoshop to see if it did actually install properly. To do this run Photoshop and go to the filters menu and look for an entry called "Anthropics" usually near the bottom of the list.

If its there any working then the error is just caused by the plugin already being installed.

If its not working can you go to your Photoshop plugin directory (called something like /Applications/Photoshop CS4/Plug-ins) and look for the Portrait Professional plugin (called something like PSPluginLauncher). If you see the plugin there just delete it.

Now run Portrait Professional again and install the plugin again, but now that you have confirmed the path to the Photoshop plugin folder make sure you use that path to it.

If that still doesn't work, you can copy the files manually using the Finder. The plugin bundle is contained in the folder where you installed Portrait Professional (usually /Applications/PortraitProfessionalStudio) if you browse to this and choose "show package contents" and then browse into the folders shown you will find the PSPluginLauncher bundle. Copy this to the Photoshop plugin folder you found earlier.

Now try running Photoshop again, and the plugin should be installed correctly in the filters menu under the name "Anthropics".

regards,
Gary

Hi Gary.

Thanks for your help.

After several tries the PP still didn't appear in CS4 under filter > antropics.
So... I've installed this manually and everything is working now... I don't think it's my MAC problem because if it was I wouldn't be able to install it not even manually. Perhaps it's a bug?

I've installed before other plugins such as Nik software and it worked fine. The folder were those plugins are in a MAC operating CS4 is ...Photoshop CS4\Plug-Ins\Filters but this one "PP" always gave that error message stated before.

Hope this helps other users and Antropics.

Thank you so much for all!