10-19-2010, 09:42 PM
I hope someone can assist me with this issue. I have been back and forth with Anthropics tech support with no resolution. I receive an error message everytime I try to select the subject gender on a photo. It is a Windows error stating that PP has to close.
To date I have tried with no success;
1. Completely uninstalling and reinstalling (twice)
2. Using the suggested "launchtest.exe" fix from Anthropics
3. Reverting to version 9.6
The summary of the error is as follows;
AppName: portraitprofessionalstudio.exe AppVer: 9.6.1.0 ModName: qtgui4.dll
ModVer: 4.5.2.0 Offset: 000cace9
If someone has had a similar issue, please let me know. I am using Windows XP Home SP3.
Thanks!
Jeff C
To date I have tried with no success;
1. Completely uninstalling and reinstalling (twice)
2. Using the suggested "launchtest.exe" fix from Anthropics
3. Reverting to version 9.6
The summary of the error is as follows;
AppName: portraitprofessionalstudio.exe AppVer: 9.6.1.0 ModName: qtgui4.dll
ModVer: 4.5.2.0 Offset: 000cace9
If someone has had a similar issue, please let me know. I am using Windows XP Home SP3.
Thanks!
Jeff C