08-25-2010, 10:46 PM
the customer support people will be getting back to you soon, please be aware that the time here is nearly 11pm at night.
I don't know what upgrade you bought, but if you try your upgrade again now it will probably work. We made a change today to allow this.
For example if you bought an upgrade from Max v6 to Studio v9 but you don't have Max v6 then the upgrade used to fail. However now it will also work for upgrading the standard v6 software to the standard v9 software.
I'm not sure why but there are a handful of people who have bought the wrong upgrade over the last few weeks, and this now fixes it without our hard-working support guys having to get involved.
Gary
I don't know what upgrade you bought, but if you try your upgrade again now it will probably work. We made a change today to allow this.
For example if you bought an upgrade from Max v6 to Studio v9 but you don't have Max v6 then the upgrade used to fail. However now it will also work for upgrading the standard v6 software to the standard v9 software.
I'm not sure why but there are a handful of people who have bought the wrong upgrade over the last few weeks, and this now fixes it without our hard-working support guys having to get involved.
Gary