[paul@geauxmedia.com]

I did everything recommended on the PP website, including a support ticket (which by all accounts on this forum will never be responded to). I also retrieved the original email with the token noted. I sent support a copy of that email. I installed and re-install the app at least 6 times. I restarted my machine multiple times. I did all this: https://support.anthropics.com/products/ I have yet to receive a reply from support (3 days).

As you can see below, it shows me purchasing v 15.4.2 in 2016. Yet, on the PP "My Software" page, you have my current product as "Studio 64 v11" (purchased in 2013)??????. See: https://i.imgur.com/ZkFCLCN.jpg | https://i.imgur.com/ADBMnoB.jpg What's up with that?

I see now why other users find this Token thing so perplexing. Let's address this issue today, shall we??

==================================================================================================================

From: Anthropics Sales <donotreply@anthropics.com>
Sent: Tuesday, March 22, 2016 1:27 PM
To: xxxxxxxxxxxxxxxxx
Subject: PortraitPro Studio purchase confirmation

Thank you for your purchase

Item: PortraitPro Studio
Price: $59.95

View an invoice for this payment here:
http://www.portraitprofessional.com/invo...xxxxxxxxxx

Download the full version of PortraitPro Studio for Windows here:
http://cloudfront.portraitprofessional.c...oSetup.exe
A 64-bit version is also available here:
http://cloudfront.portraitprofessional.c...etup64.exe


Download the full version of PortraitPro Studio for Mac here:
http://cloudfront.portraitprofessional.c...oSetup.dmg
A 64-bit version is also available here:
http://cloudfront.portraitprofessional.c...etup64.dmg


Here is your activation token:
PLM-xxx-xxx-xxx-xxx


Instructions

1. Download and install the full version of PortraitPro Studio using the link above.
2. Run the newly installed PortraitPro Studio and follow the instructions in the opening dialog to activate the application.