[tebogan]

(03-22-2020, 03:53 PM)paul@geauxmedia.com Wrote: Having similar issues (March 20, 2020) with an older version of PP.  All of a sudden out of the blue, Photoshop is asking for a token. This is what I'm getting when I enter the token:

I obligingly enter my original purchase token and all it tells me is that the token has already been used and still does not let me use PortraitPro. This is about the 3trd time this happens to me through the years. I love PP but being put in the time-out chair while support makes up their minds is very annoying.

Some upgrading events (other apps) around the same time..... 

1. I "refreshed" BIOS to the newest version
2. Automatically updated Photoshop (v 21.1.1; Creative Cloud)
3. Windows 10 performed an automatic update.
   

Not sure if this is an Anthropics/PP issue or a Photoshop issue. Adobe is notorious for releasing new versions of their apps (example: Photoshop) with paralyzing bugs. Flipping back to the previous version of PS did not help.

You stated that you upgraded some components in your system. This may have caused token to be altered. As the tokens are one time use, go to the email that was sent when you purchased, then follow the link. If this doesn't work, then please enter a support ticket.
I am a moderator, not affiliated with Anthropics so I can not answer business questions.