02-14-2010, 08:15 AM
I just purchased the upgrade from PP Studio 8 to 9 but I am unable to download and apply proper license/token. I follow the instructions and insert the token of the existing PP 8, but I get an error message -apparently I inserted the wrong token -but that is the only token my license lists along with old v 6.1 PP versions.
I have sent a message to support, so I'm not asking for a solution here. I'm simply pointing out that PP upgrading method is the most frustrating and confusing that I have ever used with any product. You would be challenged to make it any worse.
Here is how it should be done:
1 You type in your contact information and your current license/token number and PP database verifies that you are a license owner. You now type in the code you received after making your upgrade purchase.
2 You download your program.
3 Then you activate it.
No, this is not how it works at this point.
I have sent a message to support, so I'm not asking for a solution here. I'm simply pointing out that PP upgrading method is the most frustrating and confusing that I have ever used with any product. You would be challenged to make it any worse.
Here is how it should be done:
1 You type in your contact information and your current license/token number and PP database verifies that you are a license owner. You now type in the code you received after making your upgrade purchase.
2 You download your program.
3 Then you activate it.
No, this is not how it works at this point.